Contact VivaAerobus Customer Service
VivaAerobus Phone Numbers and Emails
Toll-Free Number:
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(866) 359-8482From the USA
Customer Service:
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+52 818 215 0150From Mexico
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+52 818 215 0520Lost baggage
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+52 818 215 0196Lost baggage
VivaAerobus Emails:
VivaAerobus Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
VivaAerobus Customer Service is rated at 1.5 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call VivaAerobus is 8663598482. 79% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 79% of customers reported contacting a real person successfully.
The average hold time is up to 3 minutes. The longest wait times are on Monday, while the shortest are on Saturday. The average call time is 8 minutes.
Be prepared for the call as VivaAerobus may ask you for the following information to identify you as a customer: first and last name, phone number or email.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
VivaAerobus Customer Service is rated at 1.5 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call VivaAerobus is 8663598482. 79% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 79% of customers reported contacting a real person successfully.
The average hold time is up to 3 minutes. The longest wait times are on Monday, while the shortest are on Saturday. The average call time is 8 minutes.
Be prepared for the call as VivaAerobus may ask you for the following information to identify you as a customer: first and last name, phone number or email.
People call VivaAerobus mainly because of request for information, return/ replace and activation/ cancellation.
13% of the consumers who called the company’s customer support stated that their issues were resolved.
Most customers feel very unsatisfied after talking to customer service representatives.
The best email to contact VivaAerobus is atencion.clientes@vivaaerobus.com. 78% of customers use this email address to address their issues and concerns.
Customers evaluated the effort they needed to make to contact customer service as neither easy nor difficult.
Contact Information
VivaAerobus Website:
VivaAerobus Help Center:
Corporate Office Address:
Other Info (opening hours):
Other Location:
Calle Varsovia, 36, Cuauhtémoc,
Ciudad de México 06700, MX
Additional Phone Number:
Colombia Customer Service +57 800 5189402
VivaAerobus Customer Service Reviews
The worse experience ever. Any one I talked to couldnt give me a straight answer for what I need. Still have a lost luggage
I had a small suitcase I decided to document it
I was wating but never came
I spoke with the person on charge
And very kindly he helped me to fill a request
I will be back home January 1st
He told me that they will send the lost item to my address
In
Calle Guerrero 698
San Pedro de las colinas coahuila
27840
In Houston
3815 W Fuqua Street Apt 203
Houston Texas
77045
Would be great to have it back in Mexico
Thanks
How Good is VivaAerobus's Customer Service?
Summary of VivaAerobus Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call VivaAerobus?
Request for Information Question:
- “Talk to representative”
- “I need to register my pet to fly with me . My confirmation code is HFYT8Q.”
- “To ask about canceled flights”
Return/ Replace Question:
- “Change of name”
- “Change flight”
- “Might flight has been changed booking number is C81NXY, but I'm in Australia and I cannot get a refund or change my booking. Can you please help cheers Stephen r”
Activation/ Cancellation Question:
- “My fly was canceled”
- “Cancel”
- “Cancel 2 tickets”
Product/ Service Question:
- “I was sitted in a broken seat ,no seat belt and we flew as a couple to mexico city .On the way back broken seat ,no seat belt and separate aisles (13 &16)”
- “Complaint for horrible service from employees”
- “Can’t purchase my tickets”
Refund Question:
- “Refund on flight”
- “Refund”
- “Refund for delayed flight and hotel stay”
Shipping and Delivery Question:
- “Delayed baggage”
- “Baggage delay”
- “Flight delays”
Payments and Charges Question:
- “Pregunta de credito que tengo”
- “Fraud”
- “Claim for doble charge bag”
Cards Question:
- “Credi card”
- “Purchase Tourist Travel Card”
- “Son flying to mexico but needs me to pay with credit card visa.”
Staff Question:
- “Customer service”
- “To berify a flight from There for Cabreros Smith to pierre illiot Trudeau in Dorval Quebec”
- “Amtrak station San Diego ca to Tijuana airport bus service?”
Account Question:
- “Account”
- “I need to find my reservation code and add one more person”
Employment Question:
- “I'm from Nicaragua, and I would like to travel to travel to Mexico this week because of my job. How can I apply for an expedited visa appointment day?”
Website/ Application Question:
- “Website down”
Other Question:
- “Flight”
- “I can’t get any seat”
- “Could find my reservation”
Compare VivaAerobus Customer Service To
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